Question 1

Will the initial cleaning take longer?

Accepted Answer

Yes. A first-time or deep cleaning takes longer because every home has different habits, routines, and previous cleaning methods.
We reset the house to Shine Pro standards so your regular maintenance stays consistent and easier for both sides.

Question 2

What’s included in your services?

Accepted Answer

Please click on this Services We Offer (http://shineproma/services)link to review a detailed list of what is included in our services.

Question 3

Do I need a deep clean before becoming a regular client?

Accepted Answer

In most cases, yes.
A deep clean helps us reset your home to Shine Pro's standards so your weekly or biweekly cleanings stay consistent and easier to maintain.
Some homes may require less detailing depending on their current condition, and we can confirm that during your estimate.

Question 4

Do I need to be home during the cleaning?

Accepted Answer

No.
Most clients choose to leave a code, lockbox, or give access instructions.
You are welcome to be home if you prefer, whatever makes you comfortable.

Question 5

What time does Shine Pro arrive?

Accepted Answer

We clean Monday through Friday between 8:00 a.m. and 5:00 p.m.
Arrival times depend on our route for the day, so we provide a time window instead of an exact time.
If anything changes in the schedule, we will notify you right away.

Question 6

What about my pets?

Accepted Answer

We love pets!
Please let us know beforehand if your pets have any special instructions.
For safety reasons, aggressive pets must be secured during the cleaning.

Question 7

Who provides the products and equipment?

Accepted Answer

We bring all professional products, supplies, vacuums, and tools needed for your cleaning.
However, after COVID-19, many clients began preferring to use their own products for personal comfort.
If you prefer to provide your own supplies, just let us know,  we are happy to accommodate your preference.

Question 8

Who will clean my home?

Accepted Answer

Your home will be cleaned by a trained Shine Pro technician.
All team members follow our cleaning standards and safety guidelines to ensure consistency every visit.

Question 9

Will I get the same technician every time?

Accepted Answer

We try our best to keep the same technician based on your schedule.
However, availability may vary; all Shine Pro team members follow the same high-quality standards.

Question 10

Can I leave special instructions?

Accepted Answer

Of course.
Just share your instructions with the office so we can add them to your account and ensure every technician follows them consistently.

Question 11

How do I pay for my cleaning?

Accepted Answer

You can pay via Zelle, Venmo, cash, or check.
We’re currently updating our payment system, and credit card on file will be available soon.

Question 12

Do I need to tip my technician?

Accepted Answer

Tipping isn’t required, but it’s a very appreciated way to recognize great work. 
Many clients choose to tip after each cleaning or leave a larger tip at the end of the year. If leaving cash at home, please label it clearly. 100% of all tips go directly to your cleaning technician.

Question 13

Are you insured?

Accepted Answer

Yes, Shine Pro is fully insured for your protection and peace of mind.

Question 14

What if I need to cancel my appointment?

Accepted Answer

You may cancel or reschedule.
Please follow our policy:
• 48 hours before: no fee (first time)
• Less than 24 hours: full service fee
• Repeated cancellations may incur a 50% fee

Question 15

Do I need to sign a contract?

Accepted Answer

No. You can cancel or pause the service anytime you wish.
You don’t need to sign a long-term contract, but all clients are required to sign our Client Agreement.
This document simply confirms that you understand our policies, terms, and service expectations.

Question 16

What if something is damaged during the cleaning?

Accepted Answer

Accidents are rare, but still possible.
If something gets damaged, please notify us within 24 hours. Our technicians also report incidents immediately, and we will reach out to find a fair and quick solution.
We recommend storing fragile or irreplaceable items before your cleaning.

Question 17

What if my cleaning falls on a holiday?

Accepted Answer

We will notify you in advance to reschedule.
Adjustments depend on our holiday calendar and your availability.

Question 18

Do you guarantee your work?

Accepted Answer

Yes, we offer a 100% Happiness Guarantee.
If anything was missed or not up to your expectations, notify us within 24 hours and we will return to re-clean the area at no additional cost.

Question 19

Where can I view all policies?

Accepted Answer

All official policies are in our Client Agreement.
For a quick overview of service expectations, you can also visit our Customer Guidelines (http://shineproma.com/customer-guidelines)page.