Yes. A first-time or deep cleaning takes longer because every home has different habits, routines, and previous cleaning methods.

We reset the house to Shine Pro standards so your regular maintenance stays consistent and easier for both sides.

Please click on this Services We Offer link to review a detailed list of what is included in our services.

In most cases, yes.

A deep clean helps us reset your home to Shine Pro's standards so your weekly or biweekly cleanings stay consistent and easier to maintain.

Some homes may require less detailing depending on their current condition, and we can confirm that during your estimate.

No.

Most clients choose to leave a code, lockbox, or give access instructions.

You are welcome to be home if you prefer, whatever makes you comfortable.

We clean Monday through Friday between 8:00 a.m. and 5:00 p.m.

Arrival times depend on our route for the day, so we provide a time window instead of an exact time.

If anything changes in the schedule, we will notify you right away.

We love pets!

Please let us know beforehand if your pets have any special instructions.

For safety reasons, aggressive pets must be secured during the cleaning.

We bring all professional products, supplies, vacuums, and tools needed for your cleaning.

However, after COVID-19, many clients began preferring to use their own products for personal comfort. If you prefer to provide your own supplies, just let us know, we are happy to accommodate your preference.

Your home will be cleaned by a trained Shine Pro technician. All team members follow our cleaning standards and safety guidelines to ensure consistency every visit.

We try our best to keep the same technician based on your schedule.

However, availability may vary; all Shine Pro team members follow the same high-quality standards.

Of course.

Just share your instructions with the office so we can add them to your account and ensure every technician follows them consistently.

You can pay via Zelle, Venmo, cash, or check.

We’re currently updating our payment system, and credit card on file will be available soon.

Tipping isn’t required, but it’s a very appreciated way to recognize great work. Many clients choose to tip after each cleaning or leave a larger tip at the end of the year. If leaving cash at home, please label it clearly. 100% of all tips go directly to your cleaning technician.

Yes, Shine Pro is fully insured for your protection and peace of mind.

You may cancel or reschedule. Please follow our policy:

• 48 hours before: no fee (first time) • Less than 24 hours: full service fee • Repeated cancellations may incur a 50% fee

No. You can cancel or pause the service anytime you wish.

You don’t need to sign a long-term contract, but all clients are required to sign our Client Agreement.

This document simply confirms that you understand our policies, terms, and service expectations.

Accidents are rare, but still possible.

If something gets damaged, please notify us within 24 hours. Our technicians also report incidents immediately, and we will reach out to find a fair and quick solution.

We recommend storing fragile or irreplaceable items before your cleaning.

We will notify you in advance to reschedule.

Adjustments depend on our holiday calendar and your availability.

Yes, we offer a 100% Happiness Guarantee.

If anything was missed or not up to your expectations, notify us within 24 hours and we will return to re-clean the area at no additional cost.

All official policies are in our Client Agreement.

For a quick overview of service expectations, you can also visit our Customer Guidelines page.